Shipping And Receiving Policies

FREE SHIPPING DOES NOT APPLY TO BIKES, SKIS, BOARDS AND BOOTS. 

Shipping

FREE SHIPPING

• Free shipping on orders of $200 or more, before taxes, to BC
• Free shipping on orders of $200 or more, before taxes, to AB & SK
• Free shipping on orders of $200 or more, before taxes, to MB, ON & QC
• Free shipping on orders of $200 or more, before taxes, to Atlantic Canada
• Offer limited to web and telephone orders shipped via Canada Post Service within Canada.
• Your order must meet shipper’s maximum size and weight requirements. Oversize items, such as bikes, skis and bike parts
      will not qualify for free shipping.
• Hazardous goods shipments are not eligible for free shipping

In- Store Pickup

We will email you when your order is ready for pickup and you will need to bring picture ID to collect your order. For more information on the status of an in-store pickup order, please contact Ruckus Skis, Boards & Bikes directly.

Fast Delivery

Our top priority is to get you your product as quickly as possible and ship all orders from our location within two to five business days. If you need your order to arrive by a specific date, please call (250) 563-3335, prior to ordering and paying online and speak with a customer service representative. There may be additional costs incurred in such cases and we will notify you if that is the case.

Tracking Number 

A Tracking Number will be emailed to you once your order has been shipped. To track your package, please visit Canada Post and enter the tracking number that was emailed to you. Once your order is shipped, Canada Post will do everything they can to deliver it to you on time. In the event of a delayed delivery, you may contact Canada Post directly.

Shipping Within Canada

Orders are sent via Canada Post Ground Service, unless otherwise specified. Optional shipping insurance is available (contact us prior to purchasing to get a quote for the cost of insurance). Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Prince George, BC and take one to two business days to process, in addition to Canada Post's delivery time. Isolated and rural areas may take longer. Ruckus Skis, Boards & Bikes LTD. does not ship internationally, or outside of Canada

P.O Boxes

All orders being delivered to a P.O. Box will be shipped via Canada Post. If you don’t have a physical street address or require your purchase to be shipped to a P.O. box, please give us a call at (250) 564 3335, before placing and paying for your order online.

Refused Shipments

All shipments refused by the buyer will be charged a 25% restocking fee plus shipping charges.

Taxes

If an order is shipped to the following provinces or territories, Ruckus Skis,Boards & Bikes LTD. must collect the applicable taxes as stated below:                                                                                                                                                                                                     

Returns & Refunds 

In-Store

If purchasing and returning an item from Ruckus Skis, Bikes LTD. , you have 15 days to return the item to receive your refund in your original form of payment. After 15 days, we will issue your refund in the form of store credit.

Online

For all online orders we have a 30-day return policy, after the date the item was purchased.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

To start a return, you can contact us at ruckus@live.ca. Please note that returns will need to be sent to the following address: 2629 Vance Rd, Prince George, BC V2N 1N5

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at ruckus@live.ca.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions/ Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us directly.